Last updated: September 2, 2026
Thank you for shopping at RN-Nurse. We want you to be fully satisfied with your purchase. Please read this policy carefully to understand your rights and options regarding refunds for our digital products.
Digital Products
All products sold on RN-Nurse (including study guides, NCLEX prep bundles, and nursing course materials) are digital products delivered electronically. Because these items are accessible immediately upon purchase, all sales are generally considered final.
Refund Eligibility
We may offer a refund in the following circumstances:
- You experience a technical issue that prevents you from accessing the product, and our support team is unable to resolve it within a reasonable time.
- The product you received is significantly different from what was described at the time of purchase.
- You were charged in error or charged more than once for the same order.
Refund requests must be submitted within 14 days of the purchase date. Requests made after this period will not be eligible for a refund.
How to Request a Refund
To request a refund, please contact us at [email protected] with:
- Your order number or the email address used at checkout
- The name of the product purchased
- A brief description of the issue
We aim to respond to all refund requests within 2–3 business days.
Approved Refunds
If your refund is approved, it will be processed back to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear in your account.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after accessing or downloading the product
- Failure to read the product description prior to purchase
- Requests submitted after the 14-day window
Contact Us
If you have any questions about this Refund Policy, please reach out to us at [email protected].